Certified customer experience (CX) and marketing keynote speaker, author, coach, and host of the award-winning Doing CX Right podcast. Known for her Heart & Science™ proprietary framework that enables leaders to get and keep loyal customers. Stacy's been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries, i.e., Verizon, Liveops, Schindler Elevator Corp, Wilton Brands, AT&T. She's also a board advisor at multiple universities, featured in Forbes and other publications. Connect with Stacy and learn more about Doing CX Right to differentiate your brand.