Reverse Logistics

Understanding Reverse Logistics in Supply Chains

Reverse logistics is a supply chain strategy that can improve profit margins. It involves returned merchandise after a sale, as the product flows back into inventory status. It's one of the four types of logistics, besides those related to supply chain management, distribution, and production. Here are insights on how [...]

Reverse Logistics and Customer Satisfaction

Maximizing the Link Between Reverse Logistics and Customer Satisfaction

With companies of all sizes increasingly working on improving reverse logistics and customer satisfaction, it's no wonder you'll notice fewer signs that say "all sales are final." At one time, such signs helped retailers avoid customer returns, but now there's a new paradigm that favors allowing returns as a competitive [...]